Shipping policy

World Atlas Limited (“we”, “us” or “our”) operates shop.mishkahenner.com (the “Website”). This policy explains how we process, ship and deliver orders placed through the Website.

1. Stock availability

All orders are subject to stock availability. We aim to keep stock information on the Website accurate, but occasionally an item may become unavailable after you place an order. If this happens, we will contact you to discuss whether you would prefer to wait for the item to become available or receive a refund for it. If the rest of your order is available, we may dispatch those items separately.

2. Shipping costs

Shipping costs are calculated at checkout based on the items in your order and the delivery destination. Any shipping price shown at checkout covers the delivery service stated there. It does not include import duties, taxes or customs fees unless the product description or checkout expressly says that they are included.

Some items have specific shipping arrangements. Where a product description expressly states different shipping terms for that item, those terms take precedence over the corresponding terms in this policy. This may include the shipping price, delivery arrangements, or whether import duties and taxes are included. The checkout will show the applicable shipping charge before you complete your order.

3. Returns

3.1 Change-of-mind returns

You may request a return within 14 days of receiving your item. To be eligible for a change-of-mind return, the item must be unused and in its original packaging and resalable condition. Please contact us before sending an item back so we can provide return instructions.

You are responsible for the cost and arrangement of return shipping. Once we receive and accept the returned item, we will issue store credit for the value of the goods returned. Original shipping charges will not be refunded.

3.2 Faulty or damaged items

If an item arrives faulty or damaged, please contact us as soon as possible with your order details and, where relevant, photographs of the damage. We will assess the issue and explain the available remedy. Where we ask you to return an item, we will provide instructions for doing so.

4. Delivery

4.1 Delivery estimates

Estimated delivery times are shown at checkout where available. They are estimates and may vary by destination, shipping service, customs processing and other circumstances outside our control.

4.2 Dispatch

Orders are usually dispatched within two business days after payment is received. Dispatch may take longer during weekends, public holidays, or periods of unusually high order volume. We will contact you if we expect a significant delay.

4.3 Delivery address changes

Contact us as soon as possible if you need to change your delivery address. We can change it only before the order has been dispatched.

4.4 P.O. boxes and military addresses

Whether we can deliver to a P.O. box or military address depends on the destination and the shipping services available for your order. If the address cannot be served by the selected service, we will contact you to arrange an alternative.

4.5 Delayed deliveries

If your order has not arrived within the estimated delivery period, please contact us with your order number. We will check the tracking information and contact the shipping provider where necessary.

5. Tracking

If tracking is available for your shipping service, we will email you a tracking link after dispatch. Tracking information is provided by the shipping provider and may not update continuously.

6. Parcels damaged in transit

If your parcel appears damaged on arrival, please photograph the packaging and item, and contact us as soon as possible. If the carrier is present and the parcel is visibly damaged, you may refuse delivery and tell us. If it has already been delivered, keep the packaging until we have advised you.

7. Duties and taxes

7.1 Taxes shown at checkout

Any taxes collected at checkout will be shown before you complete your order. The tax treatment may depend on your location and the applicable rules.

7.2 Import duties, taxes and customs fees

Import duties and taxes cannot always be prepaid. Unless the product description or checkout expressly confirms that they are included, international orders may be subject to import duties, local taxes, and customs or handling fees when they reach the destination country.

These charges are set by the destination country or the shipping provider. They are payable by the recipient and are separate from the shipping cost. We may not be able to calculate them in advance, and the carrier or customs authority may require payment before releasing the order.

If the product description or checkout expressly states that import duties or taxes are included for a particular item or order, that statement applies to that item or order. If you are asked to pay charges that were expressly stated to be included, please contact us.

“Free shipping” means that the delivery charge is included or waived as stated for the item. It does not include import duties, taxes or customs fees unless expressly stated.

Customs processing may delay an international delivery. Delivery estimates do not include delays caused by customs.

8. Cancellations

You may request cancellation at any time before your order has been dispatched. Once it has been dispatched, please contact us about a return under section 3.

9. Loss or damage in transit

If your order is lost or damaged in transit, contact us with your order number and any relevant photographs or tracking information. We will investigate with the shipping provider and update you on the available next steps. Any refund or replacement will depend on the outcome of that investigation and the circumstances of the order.

10. Contact

For questions about shipping or an existing order, email us at mishkahenner@gmail.com.